Category: Social Network

Facebook Is Becoming A Virtual Phone Company

Facebook Messenger now makes up 10% of global mobile Voice Over IP calls. Because the audio quality of mobile VOIP calls are higher than the quality of the standard phone calls, the use of Facebook Messanger will continue to go up. Facebook will also add free mobile VOIP feature to WhatsApp.

Two years ago I anticipated Facebook will become a communications medium in which your Facebook ID could become your de facto phone number. I admit that while Facebook Home didn’t succeed at all, with 600 million Messenger users and 800 million WhatsApp users the mobile VOIP call feature could have a global impact on the telecommunication services.

The phone companies will have to rely increasingly on charging for data usage rather than for the traditional voice calls.  Even that avenue of profits may become problematic with Google, Facebook, Elon Musk and Richard Branson (through their new satelite ventures) aiming to become global ISPs for over 50% of world population. Telecommunications companies will have to adapt and figure out new ways of generating income.

Facebook Has a Phone and Soon Facebook ID May Be Your Next Phone Number

It’s not just a smart move, it is a brilliant move. Facebook brings back the glory of making software. While many large IT companies rushes to control both the software and the hardware as a way to dominate the market, Facebook is attempting to succeed by just being best at designing great software. In a way this is similar to what Microsoft has done through their partnership with Nokia, only at a grander scale. Google must be secretly brooding now. For a moment Google seemed to have it all, software and hardware together set in motion in a big wave overwhelming their long time foe, Apple. But here it is, the nightmare called Facebook is back on the front page. All that money poured into Android and Motorola hasn’t yet given any assurance that it will lead to world domination as planned.

The beauty of Facebook Home, as a concept as we don’t know how successful this is going to be, is its simplicity. Facebook created a social software layer on top of an entire ecosystem: Android operating system, hardware manufacturers, telecommunication networks and application developers.  They have a phone, without having a phone. If there is someone else affected almost as much as Google is that must be Samsung. They have tried hard to build a services shop on their phone for some time, but with not much success. The media still calls the Samsung branded software applications ‘bloat ware’.  And here it is, Facebook just comes along and in one swoop they capture the attention of all those eyeballs. At least what they hope they will do.

The move is brilliant, but it doesn’t guarantee success. Facebook desktop attraction started to lose some of its lustre and consumers have cooled off a bit.  It will be interesting to see how the consumer will feel when Facebook is in their face all the time. Mark Zuckerberg describe Facebook Home as “highest quality experience you can have on Android“. If this is true, then the chances of broad adoption are greatly enhanced, but if not, the brand might suffer.  The highest risk for Facebook is that although this move is brilliant, it may be too brilliant for their own good. Users may feel Facebook is too much into their lives. Success could irritate because by occupying the space in a dominant way it causes resentment.  We have to wait and see.

It Facebook is successful, this may lead to the demise of good old phone number system. Instead of calling your friends using the telephone system, you just talk to  your friends using the Facebook voice or video chat. Your Facebook ID could well be your next phone number.

Connect GOP: Transform the Political Process with Social Media

In an interview given to Robert Scoble, John Gotts, the founder of Connect GOP, talks about how social media can politicians communicate with their constituencies they represent. This could be an unappealing story, one of those that you glance over while rushing to the next exciting news, if it wasn’t for the some very interesting remarks John made about how the technology can transform the political process.

First of all the magnitude of this project commands attention, because if it succeeds, it will transform the political process. Connect GOP is building a database of as many voters as possible and help their representatives use that data to get a pulse of what is going on and communicate their political messages. Here is the interesting bit: Connect GOP wants to store the experience of all campaigns and sift through the data to learn from past mistakes and successes informing the new campaigns to do better. But this is not your typical analytical tool. The system will be designed to provide the representatives with a real-time process that takes the simple political message and morphs it based on the past experience in a message communicated through multiple social media platforms and traditional forms of communication such as email.  This has some massive repercussions. The big TV ad campaigns will become much less relevant. The true campaign will be almost invisible to the public eye, and become a stealth operation reaching with much better precision the same audience if not larger with targeted and personalised messages.

Secondly, John’s remark about how many intermediate jobs that exist in the current process will disappear thanks to automation and data analysis. Like office operators in the 70s and 80s, the media staff will be threatened by systems such as Connect GOP. Forget about the days where the communiques where custom crafted on each occasion in each district based on the experience of individuals and the local history. Now the big data will inform a few professionals about what are the best models to be used in various circumstances. John calls this “contextual politics”.

Another interesting thing about this is the issue of trust when it comes to supporting competitors. If you support the team A, you cannot pretend you will help team B in an absolutely neutral fashion.  John talks about Votizen and National Builder and how they had an issue of trust because the suspicion that data from one party could be made available to the other side.  Through extension, this raises the issue of trust large social network enterprises in the context where their leaders take political positions. As soon as this happens, their members have legitimate reasons to ask of whether their trust should be reconsidered. See my previous post When Social Networks are not Social which touches on the issue of trust in the context of  Sheryl Sandberg’s Lean In campaign.

Finally, the nature of the politics seems to be in for a big change.  In the past political machine has been revolving around a broad ideological framework and big personalities. The memory of a party has been passed from generation to generation in form of stories, books, speeches and long history. Now, a political party is extending this memory with large networks and cloud data in which past events, voters information, economic data, and campaigns are stored for processing with complex algorithms.  This machinery will play and increased role in the future in the way political platforms are defined and in the way the representatives communicate with their constituencies. Maybe the accountability will be improved through transparency. Rogue politicians will find it more difficult to hide, but in the same time, political heroes will find it harder to make bold moves by themselves. They need data and the help of professional experts.

When Social Networks Are Not Social

A sharp article, “Pompon girl for feminism“, by Maureen Dowd from New York Times about Sheryl Sandberg’s social campaign draws some interesting observations about social networks and marketing. I am not going to dwell on the merits or otherwise of Sheryl’s agenda. However, I have an interest in the way she runs her campaign for world domination because she is such a powerful figure at Facebook.

Pompon girl for feminismImagine Mark Zuckerberg initiating a movement to support a cause that involves a large number of people.  Suddenly, many Facebook member would become nervous or uneasy. In a perfect world where there is no ulterior motive, this would mean nothing, but in our world when someone with access to the data generated by a social graph with one billion people has direct plans for a large group in our society, that makes a different story.

Sheryl Sandberg wants to create a large community made up of circles of 12 peers who meet monthly to discuss education modules. It is not clear how this community will be built although we know that heavy advertising is planned in the months ahead, but there is a Facebook question in there.  Are they going to network outside Facebook, are they going to be initiated, discovered, marketed in a separate environment?   Will the Facebook Search Graph going to be used? We will have to wait and see.  In the long run, if she is successful this project will make her position at Facebook difficult.  Perhaps this is an indication that she has plans beyond the social network giant.

People with high levels of energy who are using their authority to demand others to follow their way, will inevitably be attracted to the idea of applying pressure from the top down to “convince” the group members to adopt the prescribed practices.   The philosophy of social networks such as Facebook and Twitter is based on ad-hoc connections and individual laissez-faire. In contrast, the Lean In Circles requires rigorous discipline with unforgiving rules designed filter out the “flakes”.

As Maureen Dowd  observed: “People come to a social movement from the bottom up, not the top down. Sandberg has co-opted the vocabulary and romance of a social movement not to sell a cause, but herself”. This is a great point. The difference between a social network and an organisation is determined by its social vector representing the diffusion of influence. If the social vector goes top down and if it has a goal drafted by their leaders, then we are dealing with a vertical organisation. If it goes from bottom to the top and it has no pre-planned agenda, then the formation is a horizontal organisation. Lacking hierarchies, self-organising around emerging patterns, needs and motivations, such structures describe what we loosely define social networks.

Innovation is Local and Adoption is Global

Successful innovation is difficult because it is not enough to have a bright idea. Everybody has one, including me. What separates the boys from men is the implementation. The road to heaven is paved with hard work from the initial blueprint until the finalised product, and its successful adoption which requires team work, focus sustained over a long period and ability to execute and deliver.

The core team that innovates successfully is the equivalent of a queen bee starting a new colony: it produces ideas continuously while surrounding itself with a growing team that takes on tasks derived from those ideas, all of them orchestrated into a collective effort to build a long-lasting product enterprise.

At the beginning, there is no light around innovation, but just a faint white star shining in the distance. There is little information, no training classes and no user manuals. Could your normal team or business units do it? Not likely. They are not suitable for this kind of undertaking because there is no documented process or job description. You need a special team: a small community of practice whose members are innovators.

A community of practice is made of people who have frequent face-to-face meetings; they meet around the water cooler and talk and pick-up clues from little things to spark a creative chain of thoughts. The members of such community are highly skilled, they have knowledge far beyond what is required by the standard job description and they thrive on uncertainty.

Creative enterprises know this very well. Valve’s HR (blasphemy!) induction manual is an interesting case of encouraging teams to work as small communities of practice. It is all about having strong relationships that work, are creative, productive and fun.

Adoption however, although it still depends on communities of practice to figure out how to use the innovation, relies on large social networks to fire-up the spread of the idea.

In fact, the adoption works best if the network is a huge collection of groups linked through weak connections. This is because the networks of strong ties are usually small due to impossibility of individuals to maintain strong relationships beyond say 20 people. Great networkers may go up to 150, but for the average person, even maintaining 10 strong relationships is a struggle. This means that if a community of practice adopts your innovation, you shouldn’t rush to pop that bottle of Don Perignon yet. Settle for a Stella Artois and a barbecued shrimp for the time being.

Mark Granovetter coined the term ‘weak ties’ to describe lose connections in a social group. His research led him to the conclusion that these types of connections are actually the ones that make a personal network very effective. Christakis and Fowler demonstrate in Connected that weak-ties are great for finding fresh information, aka code for new habits.

So, if your Facebook is limited to close friends that think like you, you are missing on a great opportunity to learn something new and useful you and your close friends never thought of before. Better ‘like’ someone different soon!

Globalisation is the other side of localisation. They are like yin and yang, embracing each other.

Two consequences derive out of this:

  1. The local innovators need to have access to great networks to spread their ideas. If the innovators are not great communicators and if they don’t have network bridges, their innovation will be lost in anonymity and dry
  2. Innovators and adopters need to think alike as they need each other, but both need to influence a lot more people to get the network going. If the growth in adoption doesn’t keep growing to reach about 16%, they are doomed. They fall into the chasm, Moore’s chasm.

In a recently published book, The New Geography of Jobs, Enrico Moretti says that despite the popularity of the global social networks, the vast majority of the phone calls and web traffic is local. The most innovative cities and regions are based on small, tightly knight, and local communities. With other words, the secret of global success of Silicon Valley is local, very local.

This is also why the local economies’ prosperity depends so much on innovation and free trade.

The New Bing Adds Social Component

Microsoft is about to releas a ‘new’ Bing which promises “Transforming Search from Finding to Doing”. It will be rollout in US in early June over the course of few weeks. There is no word if these features will be made available to the rest of the world. Microsoft calls this the most significant upgrade since the Bing launch three years ago. It may be one of the most significant changes in the online search industry.

What is so different with the new Bing this time?

The page layout is changed. The left bar where you have Related Searches, Search History and Narrow by Region is gone. Instead the page has now three columns: the search results, the snapshot and the social. Microsoft says that the search engine will return more quality results which will be less cluttered by irrelevant data. That remains to be seen, but while it is not clear how much of the engine was changed, the two new columns are interesting.

The snapshot is meant to display right there in the middle essential information, the most pertinent response to your query, packaged in a way that describe the findings from multiple angles. I don’t know how they do this because it could be that they re-packaged the old Bing with a different appearance or it may be they went deeper and changed the rational side of the Bing’s brain by adding a brand new semantic map builder. The example given by Microsoft is a classic case of a user who wants to find a hotel. Bing tries to build in the snapshot a story around this subject, so it displays a map, room rate, some links to related services, and traveller recommendations collected from various web sites. This sounds like the old Bing. However, if beneath the hood the software ‘thinks’ about the meaning of the hotel and uses a semantic graph to pull in related information, the prospects are completely different. This is how I read into what Derrick Connell, the Bing Corporate Vice President, said when he referred to a new scalable technology. Connell says that Microsoft will expand the snapshot to include more and more attributes around searched subjects. I guess that when a search command is issued, parallel searches are run automatically based on the semantic graph, even if the user doesn’t mention any of the inferred attributes. It will be interesting to see how this evolves.

The most interesting bit though is the social bar. I am very pleased to see this. My research on knowledge behaviour around adoption of innovation indicates that people rely a lot on social networks, even when they don’t call on friends for help explicitly for help or advice. When information is not searched but stumbled upon, that is a case of serendipity. This type of accidental finding has been ignored most of the time in the past, but it is increasingly obvious that it has a key role in knowledge behaviour.

Where is Microsoft going with this is not clear yet. I am not sure if this is a Facebook only feature or if it is a social aggregator. But the fact that you could ask your friends about what you are looking for combined with serendipity (the lower part of the social screen has that role) is a very interesting development.

Certainly this looks very good for Facebook. It is very good for Microsoft because it suddenly it creates a social opportunity in response to Google’s ambitions in social networks.

Microsoft did something clever here: it removes the social content from the search results going in an opposite direction from Google. I think this is a smart move for two reasons. Firstly, the relevance could be a problem if the results include your social status updates, and secondly, people are a bit off about the idea of mixing social activities with search. The reaction to Google’s decision to mix Google with Google Plus and Gmail was not enthusiastic to say the least. But if you have two separate areas that work side by side and you are the one that decides when to use the social features, it looks more appealing.

The snapshot and the social bar have the potential to change the face of online search. One hint is the appearance of ‘Like’ in the social bar. The synergy between search and social activities could take many forms here with profound consequences, because each of these two represent aspects of our persona that until now have been separated. Facebook does not have a search engine and Bing does not have a social network. On the new page they are still separated, but you can make the connection. The ‘Like’ is about your friends and their preferences. In the future other social signals could be used: location, recommendations, photos, music, etc. The possibilities are barely visible at this stage.

The world scene is a playground for mobile players

Big moves are made by Apple and Nokia in trying to set the path for long-term domination in the Chinese market. The way Tim Cook’s visit in China, was presented by the media you would think he is actually a head of a large state than the CEO of Apple. But if you think about it, Apple IS like a country as it has a market cap that makes it larger than many countries and the European Union’s officials would kill to have its cash reserves. During his tour, He visited Foxconn’s iPhone production line, which employs 120,000 people, just after it was revealed that Foxconn bought a 10% stake in Sharp, he met with Beijing’s mayor, and he had long discussion with the Chinese Vice Premier Li Keqiang who may be the next China leader.

Meanwhile, Nokia worked out an exceptional arrangement with AT&T. The carrier will start selling Lumia 900 at a price that defies gravity, $99, and its device head Jeff Bradley promised the biggest smartphone launch ever.

But this is nothing. Nokia has a very stronghold in China. To protect that advantage, while attacking Apple’s strong base in US, Nokia has accelerated its work in China as well. China Telecom will launch Lumia 800C and Lumia 610 with other carriers lined-up to do the same. Let’s not forget, in China Nokia is the largest smartphone maker. Stephen Elop, the CEO of Nokia has been pressing flesh in China recently working hard to support and grow Nokia’s relationship with the local partners.

Nokia also recruited Adam Guli to help Nokia in its race against Google’s Android and Apple’s iPhone. The US market is big and key to success, but as China will become the largest smartphone market in the world at the end of this year with over 140 million handsets estimated to be sold this year, conquering the Chinese market is vital in the quest for the world domination. The exciting part is that China is far from being done yet.

This is almost like a diplomatic battle with scenes cut from historic movies. And then, somewhere, barely noticed, Mark Zuckerberg, casually dressed, walks through Chinese cities claiming he is on holidays. Yeah, right! There are 460 million reasons why he shouldn’t be just a tourist. Besides, in these smartphone wars, Mark is not really a 100% neutral observer. He needs to pick a winner and have Facebook show up on as many smartphone screens as possible. I would not be surprised he will do something with Nokia, since Facebook has a slight affinity with Microsoft and tensed relationships with the other two.

Who else is missing in China? Steve Balmer? He is too quiet. Something is going on there.

This year will be a huge year in mobile computing. And Windows 8 hasn’t been launched yet! The stakes are high. A lot of commentators have already concluded who the winners are in the mobile phones market. However, I am not so sure. The Asian market has not matured yet, and the Android platform is too fragmented. Nokia new Lumia handset line based on Windows Phone operating system looks superb. Nokia is one of the finest operators in this market and it is perfectly capable to challenge both iPhone and Android systems.  Almost everyone has written off Microsoft. Does Apple or Google think the same? That would be a serious mistake. These action packed visits in China are a strong indicator that the fight in this market hasn’t revealed the long-term winners yet.