Facebook Messenger now makes up 10% of global mobile Voice Over IP calls. Because the audio quality of mobile VOIP calls are higher than the quality of the standard phone calls, considering that these calls are free and accessible, the use of Facebook Messenger will continue to go up. Facebook will also add free mobile VOIP feature to WhatsApp.
Two years ago, I anticipated Facebook will become a communications medium in which your Facebook ID is your de facto phone number. I admit that while Facebook Home didn’t succeed at all, with 600 million Messenger users and 800 million WhatsApp users the mobile VOIP call feature could have a global impact on the telecommunication services.
The phone companies will have to rely increasingly on charging for data usage rather than for the traditional voice calls. Even that avenue of profits may become problematic with Google, Facebook, Elon Musk and Richard Branson (through their new satelite ventures) aiming to become global ISPs for over 50% of world population. Telecommunications companies will have to adapt and figure out new ways of generating income.